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Shipping and Returns We strive tp ship items out as the same day as long as the order is received before 1pm Arizona time. Please add 1 business days to allow for processing time if the order is received after 1pm Arizona time. Please note due to supply issues, shipping times and ship dates may need to be adjusted If you have any questions about the lead time on a specific item, please contact us at 480-784-0300 with your questions. You should receive an email confirming your order shortly after you have placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. You will also receive an email with your shipment notification. Returns We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is: • -without showing signs of wear or damage in any way • -within 7 calendar days of the delivery date (after 7 days no returns are allowed) • -must not be a special order or a custom order • -unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description. If an item is received damaged or was incorrectly shipped by us, please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund. Refunds are contingent upon inspection of item(s) once we receive it. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. Please contact us at 480-784-0300 or hello@azflag.com if you need to return an item. We will do everything we can to make sure you are satisfied with your shopping experience. |
